Responsibilities
Provide Remote engineering support to the field based engineers, this includes but not limited to, incident triage, remote resolution, firmware upgrades and patching
Provide technical expertise in fault finding and repairs across varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages.
Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large Multi-site installations with PC Based Digital Recorders. To understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with field engineers where required.
Provide emergency solutions when operating out of hours as specified on the departmental rota (currently 1 in 4). Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations.
Participate in team meetings and actively contribute towards the business’ activities.
Strive to maximise personal development and performance and take active part in performance reviews and personal development plans. Maintain up to date technical knowledge through internal and external training provision.
Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g., order submission, stock control, timesheet submission, job closing, etc.) Your Competencies
NVQ 3 in Electronic Security or equivalent proven experience (4+ Years) Knowledge of Access control / CCTV / Intercom / Intruder systems.
Knowledge of Windows Operating Systems.
Knowledge of digital electronics principles and systems Health and Safety
Good knowledge of Access control / CCTV / Intercom / Intruder systems
Good knowledge surrounding digital electronics and electrical systems Microsoft OS knowledge
Working knowledge of TCP/IP and other network fundamentals of UFE’s (Unified Front End)
Excellent communication skills – Written and Verbal Your Profile
Flexible with a can do/will do attitude, able to work both independently and part of a team essential. Proven record of great customer service and an ability to manage time and workload a must.
Contact Us
To express an interest in this role please send your CV and a covering letter to Careers@Reliancehightech.co.uk. This must include your home location.
All job candidates will be screened to BS7858 standards to meet Reliance High-Tech’s / Reliance Protects vetting standards.
Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.