Overview

Field Desktop Support Engineer with Office365 and Google Workspace experience. This is a field-based, on-site role requiring a full clean driving license and access to transport. An Enhanced DBS check is required, and work visas cannot be sponsored. This is a fantastic opportunity to join a growing IT support team, where you will play a key role in providing first-class technical support to users across multiple locations.

Key Responsibilities

• As a Field Desktop Support Engineer, provide on-site and remote IT support, ensuring users receive fast, effective resolutions to their technical issues.


• Work as part of a wider IT team, supporting desktop and mobile devices, peripherals, and networks while maintaining high customer service standards.


• Technical Support & Troubleshooting
  
  
  
  • Maintain and support desktop and mobile devices (laptops, Chromebooks, tablets).
  
  
  • Diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment.
  
  
  • Troubleshoot basic networking issues (wired and wireless).
  
  
  • Assist with image build and deployment for Microsoft and Apple devices.
  
  
  • Support users with Microsoft 365 and Google Workspace applications.
  
  
  
  


• Customer-Focused IT Support
  
  
  
  • Act as the customer-facing representative for IT support, delivering fast and efficient service.
  
  
  • Assist the service desk in delivering high-quality IT support, escalating issues when necessary.
  
  
  • Provide clear technical guidance to users, including those who may not have IT backgrounds.
  
  
  • Maintain accurate records of service requests in the IT ticketing system.
  
  
  
  


• Collaboration & Best Practices
  
  
  
  • Work effectively with remote IT teams, ensuring smooth communication and problem resolution.
  
  
  • Support the implementation of ITIL best practices to improve IT service delivery.
  
  
  • Contribute to continuous improvement initiatives to enhance IT support efficiency.
  
  
  
  

What We\'re Looking For

Technical Skills & Experience

• Experience supporting desktop and mobile devices (laptops, tablets, Chromebooks).


• Knowledge of peripheral support, including printing, scanning, AV equipment, and interactive screens.


• Basic understanding of wired and wireless networking.


• Familiarity with image deployment tools for Microsoft and Apple devices.


• Operational knowledge of Microsoft 365 and Google Workspace.


• IT qualifications equivalent to CompTIA A+ or similar.


• Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage.

Soft Skills & Behaviours

• Excellent customer service skills with a proactive, problem-solving approach.


• Strong communication skills, both verbal and written.


• Ability to prioritise workloads and work under pressure.


• Strong troubleshooting abilities, knowing when to research issues or escalate problems.


• Ability to build strong working relationships with remote teams and users.

Application Details

All our roles are UK based. When submitting your application to Colossus, please ensure the following:

• Your CV has your address and postcode.


• You also have your correct phone number and email address so we can contact you as soon as possible regarding your application.


• For confidentiality purposes, please remove any references to contact phone numbers and email addresses from your CV.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Information Services