Job description

Job description

Do you have experience working as a Field Service Engineer?

If so, this position could be perfect for you! Our client develops smart solutions and technologies that connect people and systems to provide safer environments. They are looking for an experienced Field Service Engineer to join their growing team. The ideal candidate will provide comprehensive technical customer support for the business, providing support and feedback on technical field issues & complaints.

Field Service Engineer

Permanent

£28,000 - £32,000 (OTE £35,000-£45,000)

Monday – Thursday 08:30-16:30, Friday 08:00-16:00

West Birmingham

Field Service Engineer

Job Description

Provide market leading customer service and technical support to all of our customers.

Support the corrective actions process by highlighting customer issues and needs, providing feedback on early warning product failures.

Support the focussed returns process, providing timely products / parts back to help identify product failures and allow modifications to be completed.

Actively promote our additional services and products

Seek the opportunity to reduce service costs, by ensuring.

Reduction in parts usage

Maintaining correct van stock profile

Focus on high first-time fix rate.

Minimising the need for return visits

Reducing downtime and improve efficiencies.

Provide support for complaint escalations.

Attend product update meetings and refresher training.

Work with the Regional Lead Engineer to improve customer satisfaction, service efficiency.

Field Service Engineer

Essential Experience/Skills/Qualifications

Proven customer service experience

Fire alarm, access control or CCTV systems

Experience in a field-based role (Full UK Driver’s License)

Field Service Engineer

Company Benefits

Company Car & Travel Time Paid

Overtime Available & Call Out Pay (1 in 6)

25 days holiday plus bank holidays

Pension scheme & Death benefit scheme 2 x annual salary.

Bonus scheme & Long service awards for 10,20 & 25 years (£50, £150 & £500).

If you feel you’re a good fit for this position, please click ‘app