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Environmental Conditions

Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions, Will work with hazardous/toxic materials

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions, Will work with hazardous/toxic materials

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Supporting our customers as they accelerate life sciences research, solve sophisticated analytical challenges, enhance efficiency in their laboratories, and improve patient health through diagnostics or the development and manufacture of life-changing therapies.

Our distributed team of over 100,000 colleagues offers an outstanding mix of brand new technologies, convenient purchasing options, and pharmaceutical services across our top brands like Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

We are looking for a

Field Service Engineer / Greater London

The Field Service Engineer role at Thermo Fisher Scientific Inc. offers an outstanding opportunity to join a special team dedicated to customer happiness through outstanding service. You will be responsible for on-site system installation, servicing, maintenance, and repair of the Phadia range of instruments across the UK, Ireland, and the Netherlands. This position is pivotal within our Technical Customer Support organization, ensuring our customers experience detailed service and support.

Travel up to 95% of the time with occasional international travel.

Your Responsibilities:

• Perform scheduled preventative maintenance visits within required timeframes, handle service contracts, and meet internal metrics.
• Solve, support, and repair within agreed timeframes, keeping customers informed.
• Plan and conduct Phadia lab system installations at customer sites per manufacturer and local procedures.
• When not at customer sites, complete in-house repairs and support the Customer Excellence Centre with technical support.
• Accurately and promptly complete service reports in the CRM system and return them to customers.
• Provide remote and on-site support for customers and colleagues outside the territory with manager approval.
• Maintain accurate records of spare parts and ensure proper use.
• Support laboratory sales colleagues in developing business opportunities.
• Update systems at customer laboratories, including software and remote diagnostic connections.
• Provide information to global product teams on instrument reliability and quality.
• Adhere to quality, regulatory requirements, and company policies.
• Participate in service and commercial meetings.
• Supply to training material, support literature, and technical mentorship for customers.
• Maintain awareness of ISO9001 & ISO13485 standards.
• Maintain product knowledge to support customer success and share expertise.
• Work diligently towards achieving goals and improving customer allegiance.
  
  

• Experience in a scientific or engineering-related field (e.g., clinical/research laboratories, electronics, biotechnology, medical devices, engineering).
• Strong technical capability and proven problem-solving skills.
• Willingness to travel 90% primarily within the country but internationally as the need arises.
• Customer-focused with strong interpersonal skills and the ability to establish relationships with customers.
• Can-do attitude with the ability to balance multiple tasks with competing priorities.
• Proficiency in English – both written and verbal.
• Valid Driving License.
• Previous experience in servicing diagnostic analytical equipment within Immunology or Biochemistry is an advantage.
• General IT/Security skills, including experience in remote diagnostics, networks, LIS/LIMS communication in an advantage.
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training, Consulting, and Customer Service

• Industries

  Pharmaceutical Manufacturing and Biotechnology Research

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