Overview

Location: London

Contract Type: Permanent

Job Type: Full-Time

Salary: Competitive

About Us: Franke Coffee Systems UK Ltd. is a leading company in the coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

Job Summary

We’re looking for a Service Engineer based in the following locations: North London and South London. The Service Engineer will be responsible for the technical support of our customers and the resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are dealt with in a timely manner. Any issues with van stock or training needs should be reported back to the Head of Field Service.

Key Responsibilities

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• On-call weekend rota for engineer technical assistance and reactive calls (1 every 4 weekends)
• Identify technical skills gaps
• Identify customer skills gaps
• Manage stock levels
• Manage customer relations at a site level
• Keep up to date with all company admin and courses
• Highlight issues where Account Support is required due to ongoing customer issues

Requirements

• Ability to demonstrate an understanding and experience in the remit of the Field Engineer role
• Minimum 2 years experience working in the coffee machine or vending industry
• Competent using phone and laptop
• Excellent communications skills
• Personal integrity
• Analysing and prioritising skills
• Understand when to inform and when to escalate issues
• Any other ad hoc duties and responsibilities that arise on a day-to-day basis or over a period of time that falls in the remit of the role

Why Join Us

• Opportunity to work in a collaborative and innovative environment
• Professional growth and development opportunities
• Competitive salary and benefits package
• Be part of a company committed to excellence and innovation
• 25 days of holidays
• Private healthcare for you, with the option to add partner and children
• Life Insurance
• Income Protection
• Cycle to Work Scheme
• EV Car Salary Sacrifice scheme

Experience in the following areas may also be relevant: Vending Machine Technician, Coffee Machine Engineer, Coffee Machine Technician, Field Service Engineer, Installations Engineer, Mechanical Engineer, Electrical Engineer, Refrigeration Engineering, etc.

REF-223 374