Job Description

Field Service Engineer required for a manufacturer based in Cheddar (The role will be covering the South West). Are you happy to travel as our clients are based across the UK & abroad and you should expect to have some time working away from home in order to satisfy their requirements. Visits are agreed in advance with you and fully expensed.

As your skills and experience increase, you may also be involved in commissioning of installed systems; this could lead to working away for several days or, on occasion, a couple of weeks. The ideal location of a candidate would be Hertfordshire.

Field Service Engineer - Water Treatment Job Overview

• Servicing and maintaining water treatment systems such as Reverse Osmosis, Deionisers, Filters, Water Softeners, and Effluent Treatment Plant at customer sites around the UK (and potentially overseas).
• Managing direct relationships with customers and plant operatives.
• Analyzing and resolving problems both onsite and via remote support.
• Completing installation and commissioning of plant (subject to qualification and skill set).
• Completing Service Reports and other documentation (using MS Word).
• Responding to customer needs in line with commercial and technical specifications.
• Assisting the company with service improvement initiatives; taking a proactive approach to increasing productivity and profitability.
• Ensuring high levels of customer care and service at all times.
• Observing all company policies including Health & Safety.
• Enhancing skills and knowledge through proactive learning and self-development.

Job Requirements

• A multi-disciplined electro-mechanical engineer with relevant qualifications.
• Experience in the water treatment industry is advantageous.
• Experience as a Service Engineer or in a technical support role is advantageous.
• Passionate about providing first-class customer service.
• Strong communication skills, both verbal and written.
• A professional approach to work and communication.
• Good IT skills, specifically MS Office.
• GCSE or equivalent in English and Maths.
• A full UK driving license and willingness to travel.

Location and Benefits

• Home based (South West), with national and international travel.
• Company vehicle and fuel card provided.
• Salary likely £35,000-£45,000 depending on experience.
• Profit Share bonus.
• 23 days holiday plus bank holidays.
• Pension scheme.
• 40-hour work week.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across the UK with specialist teams covering various industries. We are acting as a Recruitment Agency for this vacancy, and by applying, you consent to us processing your data, contacting you about our services, and submitting your CV for this role.