Dahlia Recruitment is partnered with this exciting global Medical Device company to recruit for an experienced Field Service Engineer based in the Midlands to cover Leicester, Nottingham and Derby areas. This role will have primary responsibility for the service, maintenance and in-field customer experience for both the current and future install base. SPECIFIC RESPONSIBILITIES & ACCOUNTABILITIES: Delivery of all technical service support in a customer-focused, efficient and profitable manner to increase customer satisfaction, loyalty, retention and to exceed their expectations. Ensure all Technical Service Support activities support and strengthen the strategic and commercial growth objectives of the organisation. Meet the key performance indicators as set by the EMEA Service Manager to determine and improve the effectiveness of all technical service support activities. Manage the end-to-end complaint handling documentation, service records, & reports. Analyse causes of complaints upon receipt of returned devices. Oversee the repair & test returned medical devices distribution network. Responsible for the return, recertify, & reissue medical devices for evaluation, maintaining logistic control & tracking. Provide level II/III troubleshooting & customer support as needed. Update Device History Records in document control system wh...