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Overview

We are a leading provider of innovative parking technology solutions, dedicated to transforming the parking experience for both public and private sectors. Our cutting-edge products and services are designed to enhance efficiency, security & convenience in parking management.

Job Purpose

To provide comprehensive field-based electronic & electro-mechanical engineering support to customers in the UK, installing and maintaining customer equipment.

Main Duties

* Provide mobile engineering support to the company installations in the field.

* React to faults and incidents relating to products throughout the region.

* Carry out commissioning of products and first-line training to customers.

* Complete the necessary paperwork/IT Systems use for adherence to customer support Service Level Agreements (SLAs).

* Effective communication with support staff.

* Liasing with customers to provide technical advice and support.

* Working closely with the Technical Support Manager to deliver a best-in-class level of support.

Person Specification

* Electrical & Mechanical Engineering experience within a field-based role is essential.

* Ability to fault find with an attention to detail and a determination to succeed.

* Good verbal & written skills.

* A desire to build and maintain collaborative working relationships with internal and external stakeholders.

* A self-star...