Field Service Engineers, London

Field Service Engineers

New Today

Role: Field Service Engineers

Location: Brussels 8, Place Marcel Broodthaers, 1060 Saint-Gilles & - London: Temple Mills London

Duration: Open for both, but preference is permanent

Is it Onsite/Remote/Hybrid: Onsite

Language: French/ English

No. of Positions: 3 (2-Belgium & 1-UK)

Job Description:

Deskside Support (Belgium) Address - Brussels 8, Place Marcel Broodthaers, 1060 Saint-Gilles.

To investigate causes of unexpected server crashes, and service crashes and provide RCA as and when required for hardware failure

Hardware Troubleshooting (Desktop, Laptop, Servers, ticketing Kiosk and Network Devices)

OS installation, upgrade and troubleshooting OS Service pacts/Patches installation for Windows and iOS using Intune

Third parts tools installation as per guidelines and manage Hardware Spare stock

Managing & troubleshooting hardware for windows (x86 & x64) services, iOS and VmwareESXi

Vendor coordination for the replacement of faulty hardware

Raising, handling, and resolving incidents and work order

This is a onsite role and would require to be working from Office and would be able to perform floor walk and report on daily basis.

Create and maintain knowledgebase and central repository for information s sharing

Knowledge and good understanding of Active Directory Tools and objects (policy, trust, FSMO), DNS, DHCP, Windows (x86 & x64) Group policy etc.

Knowledge of ITIL framework

Knowledge of hardware monitoring tools is an added advantage

Minimum4+ years of experience for Deskside consultant

Excellent communication and conversation skills (Verbal and Written both French & English)

Should have a great customer handling skills

Able to handle unforeseen situations and able to support Oncall when required during site outage

Few travels across continent locations will be required across the Netherlands, Belgium, and France

Apply