Overview

Field Services Engineer – 6 Months FTC at Riverlite, part of Xperience. Location: Bury St Edmunds. Contract Type: Temporary. Apply: Online.

Responsibilities

• Performing onsite IT support functions for the customer, representing Xperience face to face with our customers.
• Record activities and functions performed while onsite through the Xperience Ticket Management tool, ensuring transparency, reporting accuracy and knowledge share.
• Explore service improvements and innovation in the market and how these can benefit our business from an operational, services and security perspective.
• As an advocate for Xperience’s IT services, engage with, develop and manage relationships between all relevant parties, departments and customers.
• Understand how both the Xperience and customer operations and procedures work to provide a high level of service.
• Propose and deliver improvements to the Framework for Operational practices and services, delivering the standards and tracking the adherence to the key stages.
• Propose and deliver improvements to the Framework for Operational practices and services.
• Cover and support other Field Service Engineer onsite bookings, if required due to absence.

Benefits

• 30 days annual leave plus 8 bank holidays
• 1 additional day’s leave for your birthday
• Employer pension contribution of 3%
• Hybrid working
• Cycle to Work Scheme
• IT Purchase Scheme
• Access to Learning and Development Platforms
• T&Cs apply based on contract

Experience Required

Essential:

• At least one year’s previous hands-on experience of a ticket management system
• Previous IT Support experience working within an internal or external facing helpdesk support team
• Good communication skills and a “can do” attitude
• Experience of working in a customer facing environment with the ability to communicate clearly and concisely with customers
• Excellent team player
• Problem solving skills
• Ability to be resilient to issues and influences outside of their control
• Ability to take ownership and work on the detail in a real time environment
• Full driving license that enables you to drive in the UK and access to own vehicle for business purposes
• Willingness to undergo an Enhanced DBS check with Barred List if successful, due to the nature of our client sites
• Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)

Travel

A willingness to travel to the following locations is essential:

• Suffolk
• Norfolk
• Cambridgeshire
• Essex
• Hertfordshire
• London
• Surrey
• Kent

Desirable Technical Competencies

• Knowledge of Windows operating systems, both pc and servers
• Knowledge of computer hardware, software, security and networking
• Active Directory (Configuration, troubleshooting, Group Policy)
• Microsoft Exchange (2010, 2013, 2016)
• Basic understanding of networking (DNS, DHCP, switching, routing, VPN)
• Citrix Technologies (XenApp, XenDesktop, NetScaler, StoreFront)
• Any SharePoint experience would be beneficial
• Office 365 Technologies

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Equal Opportunities

Xperience is an equal opportunities employer.