TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK;

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

As our Field Support Engineer, you will be responsible for managing your day to day work and project workload, providing clear visibility of site incidents, priorities and schedules to all stakeholders.

Working as part of the UK IT Support team, youll be reporting to the Technology Solutions Manager, the role will involve both technical support and project work across multiple technical areas. Your role will be quite varied, predominantly travelling around the midlands of England to our clinical and treatment sites providing a high level of onsite IT support, with some flexibility of time in office or working from home when not setting up or supporting sites.

You will be part of and collaborate with the wider Global Information Services team as well as work with in-country IT teams.

About us

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Were proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

Job responsibilities

For more information about the role, please view the job description:https://www.msichoices.org.uk/wp-content/uploads/2025/08/Field-Support-Engineer-Midlands.pdf

Person Specification

Skills and Qualifications

• Fluent in English, both written and verbal (other languages would be a bonus).
• Can learn new skills quickly and easily.
• Experience working to and achieving targets.
• Demonstrable problem solving and troubleshooting skills.
• Proven experience of providing end user support, including call logging, support progression and incident resolution.
• Experience in using and maintaining knowledge base.
• Demonstrable working knowledge of supporting Microsoft Windows 10 and MS Office applications.
• No formal educational requirement, qualification through experience is sufficient for the role.
• Desirable skills in order to be a strong candidate are the following:
• Citrix applications, Genesys, Freshservice.
• Reasonable networking understanding, Meraki knowledge would be an advantage (but not essential).
• Any infrastructure and Windows server experience.
• ITIL v3/v4 Certification (ideal but not essential).
• MCP: Windows 10.
• A Level, BTEC, NVQ in Information Technology.
• Degree of any level or subject
• ECDL European Computer Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,565.01 to £30,459.35 a year(dependant on experience and skills)