Job title

Fire and Security Engineer

Function

Fire

Location

Field based

Reports to

Service Manager (North/South)

Responsible for staff

N/A

About our business

JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company provides an end-to-end, on-premise machine supply and breakdown service under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.

Employee benefits

Joining JLA grants access to an extensive benefits package including health and wellbeing tools, financial guidance, legal advice, Employee Assistance Programme, 24/7 Wellness and Lifestyle App, Mental Health First Aiders, counseling sessions, onsite gym, and various discounts. We promote a healthy work-life balance with 25 days of annual leave plus bank holidays, flexible working, and family leave policies. We also recognize achievements through a Colleague Recognition Scheme and support career development and training. Referral bonuses of up to £1,000 are available through our Refer a Friend scheme.

Role overview

Safety systems maintenance engineer including reactive calls

Key tasks

• Responsible for maintenance as per level 2 and phase 2 reactive calls to sites where customers have reported faulty systems (when senior staff are already on site).
• Part of the Out of Hours (OOH) call out rota.
• Carry enhanced van stock to achieve high first fix rate.
• Manage van stock in line with level 1 and 2 requirements.

Service Delivery

Understand and deliver service excellence by ensuring the basics are done right every time and contributing to a team where service quality is central to performance.

Managing Risk

• Be aware of operational and regulatory risks that may impact your work.
• Report any risks that could affect the business to your line manager.

Managing Health & Safety

• Conduct risk assessments and prepare method statements in accordance with H&S requirements.
• Liaise with the Head of Compliance to ensure role-specific compliance is maintained within the framework.

Criteria

Essential: Good understanding of safety systems, knowledge of relevant British Standards, fault-finding skills, and rectification abilities.

Desirable: Additional training can be provided.

Experience & Personal Qualities

• Good customer service skills
• Clear communication skills
• Ability to use own initiative

Qualifications

• Asbestos Training
• FIA Foundation
• FIA Environmental
• FIA H&S
• PAT Testing
• BFC Extinguishers
• Part P Electrical
• FIA Maintenance Unit