Role OverviewFrontline Technical Support Engineer (Shifts). Location: Hybrid - Swindon, Wiltshire. Team: Service Operations. Schedule: Shift pattern. Salary: £32,500 per annum (inclusive of shift allowance).Key ResponsibilitiesRapid response to alerts and tickets to minimize disruptionExecute system changes under strict Change Management protocolsLead or support Major Incident Management (including scribing and communications)Investigate root causes and recommend service improvementsMaintain crisp audit trails via ticketing systemsStay current with Paytech's technologies and contribute to team knowledge growthProactively identify potential service disruptionsSkills & Experience RequiredEssential:Strong problem-solving and ownership mindsetExperience with at least one of:SQL (complex queries)Unix (effective command-line competence)Java (code reading)Client relationship managementFluent English and MS Office proficiencyDesirable:Familiarity with tools like AppDynamics, Jira, Confluence, OpsGenie, CitrixDegree in Computer Science or related fieldBehavioural TraitsMethodical and detail-orientedFlexible and resilient under pressureStrong communicator and team playerRelationship builder with internal and external stakeholdersBenefits25days annual leaveHybrid working (3 days in office)Income protection, life insurance, pension (6% employer contribution)Bonus scheme, gym allowance, travel coverDigital learning, volunteering, and social eventsEmployee discounts and wellbeing supportAbout Edenred PayTechA subsidiary of Edenred Group, Edenred PayTech is a Mastercard Principal Member and FCA-regulated EMI. They serve clients in challenger banking, corporate benefits, and retail/travel sectors — including Monese, Tide, Sainsbury's, and TUI.If you're considering applying, I can help you tailor your CV or prep for the interview. Or if you're evaluating whether this fits your career goals, I'd be happy to explore that with you too. Want to dive into that next? #J-18808-Ljbffr