Role Overview: Frontline Technical Support Engineer (Shifts)

Location: Hybrid – Swindon, Wiltshire Team: Service Operations Schedule: Shift pattern

Salary: £32,500 per annum (inclusive of shift allowance)

This role is all about being the first line of defence in IT operations — monitoring systems, managing incidents, and ensuring business-as-usual (BAU) continuity for clients. You’ll be hands-on with technologies like SQL, Unix, and Java, and play a key part in incident resolution and service optimization.

Key Responsibilities

* Rapid response to alerts and tickets to minimize disruption

* Execute system changes under strict Change Management protocols

* Lead or support Major Incident Management (including scribing and communications)

* Investigate root causes and recommend service improvements

* Maintain crisp audit trails via ticketing systems

* Stay current with Paytech’s technologies and contribute to team knowledge growth

* Proactively identify potential service disruptions

Skills & Experience Required

Essential:

* Strong problem-solving and ownership mindset

* Experience with at least one of:

* SQL (complex queries)

* Unix (effective command-line competence)

* Java (code reading)

* Client relationship management

* Fluent English and MS Office proficiency

Desirable:

* Familiarity with tools like AppDynamics, ...