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Service Engineer – (Instrumentation / Process Automation)

UK wide

£45,000-50,000 + Bonus + Company Car

Role + Responsibilities for a Service Engineer :

The role requires servicing, commissioning, fault diagnostics/repair, and witnessing calibration work of a range of ultrasonic flow meters and associated solutions.

Main responsibilities for a Service Engineer :

• Commission, calibrate, and repair onsite instrumentation : Work across various industries within the company's customer database.
• Witness calibration work : Ensure that calibration procedures are followed accurately and provide verification of the calibration process.
• Liaise with service coordinators : Ensure all spares, tools, and paperwork are available to carry out duties. In case of non-completion, arrange or confirm the next site visit.
• Customer interaction : Communicate with customers prior to executing the job to ensure full understanding and advise on estimated time of arrival and any anticipated delays.
• Adhere to safety rules : Follow site safety rules, permit to work systems, and carry out risk assessments.
• Compliance : Work according to local and industry procedures and comply with industry codes of practice and the company's quality management system.
• Maintain company equipment : Ensure the upkeep of company-provided equipment such as laptops, cars, and tools.
• Travel requirements : Travel throughout the UK and possibly offshore. Periods of absence from home, including overnight stays in hotels, will be expected from time to time.
• Support other departments : Provide services and support to other departments and customers as deemed appropriate by the Field Services Manager.
• Training and development : Assist in the development and training of other engineers and workshop staff as required.
• Job reporting : Timely and accurate job reporting in accordance with the company's service report forms.
• Expense forms : Submit expense forms in accordance with the company's timescales.

Qualification + Profile for a Service Engineer :

• Experience of working within a field service role, in particular on customer based sites
• Background and experience in the UK Gas Network metering sites / bio-methane sites preferred
• Strong analytical and communication skills
• High level of computer literacy
• Have strong communication skills, both written and verbal
• Have strong interpersonal skills
• Have a high level of self motivation with attention to detail
• Have a high degree of customer service skills
• Be able to work on their own as well as member of a team
• Be able to understand and interpret technical drawings for the purposes of fault diagnosis and rectification

Requirements for the role of a Service Engineer:

• Must hold a driving licence
• Have a flexible approach to the role as some jobs require working outside the contractual working hours, being away from home (when technically competent) and be expected to participate in a 24/7 response rota for Service Contracts
• Must be able to work at heights

Benefits + Perks for a Service Engineer :

• The security of working for an international family-owned company who are a global driver within measurement instrumentation.
• Company car (hybrid option) or Lease car / Car allowance
• Excellent training facilities and personal development plans for your career growth
• Family social events throughout the year
• Increase in annual leave with length of service.