Sage Newcastle Upon Tyne, England, United Kingdom

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Join to apply for the Graduate AI Enablement & Support Engineer role at Sage

Sage Newcastle Upon Tyne, England, United Kingdom

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Join to apply for the Graduate AI Enablement & Support Engineer role at Sage

Job Description About The Role

We are looking for a motivated and curiousGraduate Enablement & Support Engineerto join our growing AI Services team inNewcastle. This is a fantastic, early-career opportunity, ideal for recent graduates who are passionate about artificial intelligence and want to apply their technical skills in a real-world setting.

Job Description About The Role

We are looking for a motivated and curiousGraduate Enablement & Support Engineerto join our growing AI Services team inNewcastle. This is a fantastic, early-career opportunity, ideal for recent graduates who are passionate about artificial intelligence and want to apply their technical skills in a real-world setting.

You’ll work in a hybrid role acrosscustomer enablement,technical onboarding, andthird-line product support. You'll work directly with internal stakeholders, clients, and engineers to ensure our AI solutions are well-supported, integrated effectively, and are delivering value to Sage.

Key Responsibilities

• Assist customers in getting started with our AI platforms and tools
• Help tailor onboarding materials, documentation, and demos to specific client needs
• Deliver hands-on technical guidance during AI service rollouts or proof-of-concepts
• Support clients in deploying, configuring, and integrating AI features and models
• Help identify improvements to onboarding and support workflows
• Work closely with product and data science teams to understand AI capabilities and translate them into customer-facing solutions
• Provide third-line technical support for AI-powered services
• Log, investigate, and resolve technical issues in collaboration with engineering teams
• Monitor service performance and be pro-active in reducing issues that come in
• Assist with issue triage and escalation processes
  
  
  
  
  
  

• An understanding of core AI/ML concepts, such as natural language processing (NLP), model training, or computer vision
• Coding skills (preferably in Python) and familiarity with development tools and environments
• An understanding of databases and SQL
• Strong analytical and problem-solving skills with a structured approach to troubleshooting
• Excellent written and verbal communication skills
• Eagerness to learn and a customer-focused mindset
  
  
  
  
  
  

• Apply online with CV/Resume
• Complete a gamified science-driven assessment via Harver, to help us accurately assess if you’re aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process
• If you match the profile, you'll be sent a video interview to record.
• If your video interview is successful, you’ll be invited to an Assessment Centre. .
• Successful candidates will join our Graduate Programme on 6 October 2025

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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