Overview

AWS Utility Computing (UC) provides product innovations — from foundational services such as S3 and EC2, to new product innovations that continue to set AWS apart. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

This region service team is a customer experience–oriented team looking for a self-motivated, talented engineer who can solve complex problems and has a vision to improvise service support. We are seeking a skilled engineer with a mix of operations and networking expertise who shares our passion to change how customers operate. A systems engineer will drive opportunities to automate and simplify daily operations and scale organizational operations.

Responsibilities

• Work proactively to solve potential problems and inefficiencies. Communicate clearly and collaborate with others to deliver results with minimal supervision.
• Participate in a 24/7 on-call rotation to troubleshoot high severity issues.
• Analyze dashboards and investigate metrics with a vision for improvements.
• Troubleshoot and diagnose problems and work on solutions.
• Create and maintain Standard Operating Procedures (SOPs) and runbooks for documentation.
• Discuss radical new approaches to automate operational issues, assess risks and develop creative solutions.

You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

• Working knowledge of Linux system administration
• Experience of systems automation using BASH, Python, Perl, etc
• Experience of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP)

Qualifications

• Exposure to cloud computing concepts and design considerations
• Experience in a production environment

Company Information and Benefits

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon has a collaborative, purposeful and enthusiastic environment where we "Work Hard, Have Fun, Make History." Engineers might dive into root causes of customer issues, investigate metrics, and consult with senior engineers. We own our services and strive to automate manual processes through Operational Excellence practices.

Our Systems Engineering roles help engineers develop a broad range of skills. They use Linux skills to troubleshoot, innovate fixes and workarounds, keep software up-to-date and provide data and metrics to manage capacity and efficiency. They draw on networking knowledge to identify and troubleshoot connectivity issues. They are self-starters, comfortable dealing with ambiguity and change. They are customer-obsessed, always looking to understand customer pain points and find resolutions quickly and completely.

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.