Job Title: Technical Service Specialist

Location: Norwich

Pay Rate: £38k per annum

Duration: 12 Months Work mode: Onsite

Responsibilities

Provide backup first line service to client (Service interventions requiring less than 4 hours labour time) Schedule and perform planned maintenance activities Assist with instrument installations Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district

Knowledge, Skills and Abilities

Bachelor's degree or equivalent qualification or experience required Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program. Successful engagement with customers, specifically lab staff. Technical expert for product line responsibility Strong communication skills Ability to identify and drive resolution of issues Strong experience in use of analytical tools and softwareKey Performance Metrics

Service Level Achievement 100% renewal rate of profitable business Customer Retention Rate Net Promoter ScoreRandstad Business Support is acting as an Employment Business in relation to this vacancy