Graduate Technical Services Engineer - ClearCourse

Join to apply for the Graduate Technical Services Engineer role at ClearCourse.

Overview

Are you a recent graduate with exceptional interpersonal and communication skills who can think logically to solve problems? As a Technical Services Engineer at ClearCourse, you will be responsible for logging and addressing tickets, maintaining detailed records of customer interactions, and engaging with customers professionally. This role encompasses Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Migrations, and Bespoke Template work. Candidates must prioritise teamwork, take ownership of tickets until resolution, and build positive relationships with colleagues and customers. A confident telephone demeanor, a helpful attitude, and a proactive approach to problem-solving are essential.

About ClearCourse

ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs in Belfast, London and Preston. Working better together is central to everything we do, and our mission is to help our customers build great businesses with our industry-specific software and embedded payments solutions.

Responsibilities

• Log and address tickets; maintain detailed records of customer interactions;
• Engage with customers professionally and amicably;
• Handle multiple areas including Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Migrations, and Bespoke Template work;
• Prioritise teamwork and take ownership of tickets until resolution;
• Build positive relationships with colleagues and customers;
• Demonstrate a confident telephone demeanor, a helpful attitude, and proactive problem-solving.

Required skills and experience

• Experience with database use (preferably SQL Server);
• Experience working in customer service in an IT environment;
• Experience using and supporting Windows OS and Microsoft Office applications;
• Experience dealing with customers face-to-face, online, or by telephone;
• Exceptional interpersonal and communication skills (verbal and written);
• Proven strong analytical, problem-solving, logical thinking and decision-making skills;
• Evidence of effective organisational, planning and personal time management;
• Computer literacy in Microsoft Office, email, the internet, and Windows.

We offer:

• Life Assurance and Group Income Protection;
• Private medical cover with cash plan;
• Enhanced Company Pension;
• 25 days annual leave + your birthday off;
• Enhanced maternity, paternity and adoption pay;
• Generous training budgets and reimbursement for professional memberships;

How to apply

If you want to kick start your career in IT in a fast-growing PE-backed organisation, APPLY now!

Why ClearCourse?

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business. At ClearCourse we’re committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.

Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.

Note: This description focuses on the Graduate Technical Services Engineer role and its requirements. Other job postings and unrelated content have been omitted from this refined description.