time left to apply End Date: August 24, 2025 (18 days left to apply)

job requisition id R00034535

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

To provide front line response to the customer, ensuring prompt and clear remote support across the product portfolio described by TRUMPF Group as MT Laser (including LT TruLaser Cell) products.

The task is to support the customer from the start of the case logging until the fault/issue has been rectified.

The team consists of approximately six engineers.

Responsibilities:

• Full diagnosis of all helpdesk calls
• Handle spare parts inquiries
• Find part numbers for customer orders
• Technical support for engineers on the road
• Scheduling of engineers
• Communicate with customers regarding site visits
• RAMS (risk assessment mission statement)
• Ensure the right engineer is allocated to the job (qualifications, tool assessment)
• Closing of cases
• Escalate complaints to the right person
• Fix machines on showroom floor
• Liaise with engineers

Behaviours:

• Target driven with a focused attitude and self-motivation
• Customer-oriented while understanding the company needs
• Good time management
• Act and behave in line with the guiding principles of the TRUMPF Group
• Be presentable at all times and act in a polite manner

Working hours:

• 39 hours per week Monday-Friday
• At least five weekends per year will be worked
• TRUMPF supplies all tools & equipment

Overtime - Monday to Friday flat rate – Saturdays is 1.5 and Sundays is 2.0

Full-time office based during probationary period, with option of moving to Hybrid working (Monday and Friday from home) following completion of probationary period