Helpdesk Administrator/IT Junior Support Engineer

New Yesterday

At Ambitious about Autism, we're currently looking for a Helpdesk Administrator/IT Junior Support Engineer to join our team. You'll Administer the IT Helpdesk function across all Ambitious About Autism sites, ensuring efficient handling of support requests. You'll monitor and report on the progress of Helpdesk requests, ensuring timely completion and keeping stakeholders informed throughout the resolution process. You'll also provide first-line support, both locally and remotely, for desktop, hardware, software, presentation equipment, and mobile devices, ensuring timely and effective resolution for staff, pupils, and young adults with autism across all sites. You'll provide training and guidance to staff on PC and mobile device usage, software applications, and IT policies—including induction sessions and ad-hoc training as required. This role will be primarily based at the St John's College campus, located in Brighton. The role will occasionally be required to provide cover and additional resource at other Ambitious about Autism locations in London. We are looking for someone who has: Demonstrated experience providing high-quality IT support through an IT Helpdesk environment, serving a diverse range of stakeholders. Proven ability to analyse and troubleshoot technical issues, identifying effective solutions for both hardware and software problems across a range of ...
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Location:
Brighton
Salary:
£24,240 - £27,844 ( depending on skills and experience)
Job Type:
FullTime
Category:
Customer Service & Support

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