The Vacancy

Job Purpose

This is a key position supporting all CBES colleagues, to ensure stabilisation of our existing IT systems and help support the standardisation and enhancement of all associated processes.

The IT Support Analyst will interact directly with end users, handling incidents and service requests from initial receipt to final resolution. They must also ensure service level targets are met and customer satisfaction is maintained. The role requires the ability to handle a high-volume workload, so strong organisational skills are essential.

This position involves working with Microsoft Windows operating systems, applications, and M365 solutions, offering exposure to a wide range of technologies and incident requests. It provides opportunities for both hands-on experience and professional growth

Key Accountabilities

Service Delivery

Initial point of contact for CBES Change/IT Team, providing a level of business-as-usual support including, however not restricted to:

• Support and triage calls & emails from colleagues
• Assist with hardware support
• Ensure onboarding of CBES colleagues and hardware
• Work in partnership with Group IT
• Liaising with customers, third party support providers and suppliers.
• Creating and updating technical, process documentation
• End user guidance and education.

Knowledge, Skills and Abilities

Essential

• Strong work ethic. Willingness to learn and develop within the role.
• Ability to multi-task and define priorities.
• Excellent written and verbal communication skills and be able to interact professionally with customers, suppliers, and colleagues at all levels.
• Experience supporting Microsoft Windows operating systems & Office 365 Technologies.
• Ability to triage and escalate complex issues to correct support specialists.

Desirable

• Previous IT ServiceDesk/Support experience.
• Ability to Identify & resolve common software and hardware problems.
• Formal IT education and certifications would be advantageous.
• Creating and updating technical, process documentation

The Company

At City Building Engineering Services we firmly believe in a collaborative approach to doing business. By working together with our clients we find and deliver constructive solutions to their particular needs and requirements in a cost effective and efficient way.

Our teams of dedicated professionals are passionate about what they do. This has allowed our client base to steadily grow, whilst maintaining a high percentage of repeat business.

Throughout our six regional offices we operate nationally with a comprehensive in-house resource allowing the delivery of all aspects of a construction and engineering project from procurement and design through to project management, installation and maintenance.

We pride ourselves in being ahead of the curve in regards to innovations, particularly in regards to energy saving, where we have planned, designed and installed many cost and energy savings initiatives. CBES is a subsidiary of the City Facilities Management Group.

About City

Our Benefits

Pension Scheme

Retail Discounts

Cycle to Work Scheme