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Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?

Office Location: MACE AC1 17 Firth Road, Houston Industrial Estate, Livingston EH54 5DJ with Hybrid and Field based working

About Us:

We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.

Role summary:

The Service Supervisor – will supervisor the service engineers / apprentices, office based, or on site where necessary, with engineers in turn working on a variety of equipment located at sites in a specific region. They must provide detail technical quotations for works identified via engineers reports, or via the client direct. The SS supports the engineers by utilising their technical expertise as and when technical support is required.

Skills/Responsibilities:

To be successful in this role you will need to:

• Complete technical quotations identified from engineers reports, or via the client direct.
• Assist the Coordinators with engineer tool calibrations and PAT testing where necessary.
• Carry out engineer Tool / Van / PPE inspections.
• Provide technical support for the Service Engineers.
• Customer Interfacing.
• Engineer Health and Safety support including completing RAMS.
• Operational support for the Service Coordinators.
• To provide advice to the customer related to technical installation and/or service issues.
• Understand and analyse relevant technical documents (electrical, hydronic, piping, psychometric) and to practically apply this information to resolve the issues encountered.
• To assist the Regional Service Manager to develop positive customer relationships and service engineer supervision.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
• Pension
• Life Assurance
• Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
• Access to Mitsubishi’s very own discount platform
• Colleague Referral Scheme
• Holiday Buy
• Long Service Awards
• Cycle to Work Scheme
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors

Equality and Diversity:

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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