Overview ICT Data Centre Shift Engineer – To provide on-site support for the provision and maintenance of ICT and Engineering services within the data centre environment. These activities typically include the provision and fault diagnostic / rectification of network channel connectivity, installation, relocation and decommissioning of IT equipment (servers, switches, routers etc) and general engineering maintenance and housekeeping of the critical services.

Key responsibilities

Receive, respond and resolve Break / Fix tickets within the agreed SLA timeframe, or escalate promptly if they cannot be resolved within an acceptable timely manner.

Receive, assess and complete patching / de-patching requests (both copper and fibre) within the agreed SLA timeframe and to applicable internal, manufacturer and industry standards.

Receive, assess and complete IT equipment installation, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacturer and industry standards.

Ensure all deployments are installed to applicable internal, manufacturer and industry standards.

Provide remote hands problem solving support (server reboots, backups, visual inspections, etc).

Assist in carrying out basic M&E assistance within the Data Centre on agreement with the Data Centre Site Lead or ICT Team Lead.

Escort third party engineers and ensure their compliance with the site standards.

Carry out daily housekeeping checks of the data halls and record their findings.

Ensure that all records are updated following any changes made.

Ensure that Method Statements and Risk Assessments are prepared and used for all tasks undertaken to always ensure safe working practices.

Develop a good working relationship with all members of JLL staff and Client representatives.

Provide a Safe and Healthy working environment, including the wearing of uniform and PPE.

Operate a Permit to Work System in accordance with JLL Quality, Health & Safety procedures, and client requirements.

Ensure up to date shift logs / shift handover documents are always completed / kept up to date.

Oversee and monitor subcontractors’ works whilst they are on site undertaking pre-approved maintenance.

Provide holiday and sickness cover at short notice and be flexible in working patterns to maintain SLAs and site coverage.

Undertake other tasks as defined and requested by local management.

Accountabilities

Accountable to the JLL ICT Team Lead

The post holder does not have any directly reporting staff.

This post carries no direct budgetary responsibility.

Provide fleetwide support as required, covering the VIRTUS campus (Slough, Hayes & Stockley Park).

Qualifications and Skills

A good basic education is essential, with good written and spoken English and basic mathematical skills.

Training (accredited desired) in the installation of copper and fibre structured cabling systems.

Knowledge of copper and fibre transmission principles.

Knowledge in the use of handheld data cabling test equipment including testing parameters and testing techniques.

Good communication skills, both written and verbal.

Committed to the delivery of excellent customer service.

Self-motivated, ability to work on own initiative.

Punctual and reliable.

Ability to work under pressure, with changing, and often conflicting, priorities to meet deadlines.

A team player, able to work with both JLL and client stakeholders at all levels.

Able to make informed decisions as required and working to defined Service Management processes.

Physically fit and able to carry tools and components by hand.

Able to ascend and descend vertical access equipment and able to work at heights.

Experience

Installation and maintenance of copper and fibre structured cabling systems.

A good knowledge of IT equipment and their components including server, switch and blade technology.

An understanding of the Data Centre environment, and the working restrictions applicable to such environments.

Proficient in the use of Microsoft Office applications.

A good understanding of fault diagnostic techniques including the use of handheld test equipment.

Desirable

Two years of IT deployment/support experience.

Previous data centre experience.

Previous experience of using ServiceNow and Maximo

CDCTP certification

Role Requirements

Must be willing to work shifts, provide holiday and sickness cover at short notice and be flexible in their working patterns.

Must be willing to travel to support operational delivery.

Must hold a full UK driving license and able to use a company vehicle (where available) to travel between sites.

Own a vehicle in the event the company vehicle is not available.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

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