Texcel City Of Bristol, England, United Kingdom

Information Technology Support Engineer

Texcel City Of Bristol, England, United Kingdom

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Central Bristol (Hybrid: 4 days onsite, 1 day WFH)

I'm partnering with a leading architectural practice to recruit an IT Support Engineer for their Central Bristol studio. This is a fantastic opportunity for someone who thrives in a creative, design-led environment and enjoys delivering high-quality technical support in a collaborative workplace.

This role offers 1 day working from home per week and the chance to be part of a supportive IT team in a company that values innovation, communication, and design excellence.

The Role

You'll provide first and second-line IT support across the Bristol and other UK offices, as well as for remote staff. Working closely with the internal IT team, you'll ensure users have a smooth and secure technical experience, handling everything from desktop builds to AV setups and Office 365 support.

Key Responsibilities

• Deliver 1st and 2nd line support to users in Bristol and their other locations
• Troubleshoot and resolve hardware/software issues in coordination with the IT services team
• Log and manage tickets using ITIL-based systems
• Document fixes and maintain internal support records
• Set up and support meeting room AV and remote conferencing tech
• Build and maintain desktops, laptops, iPads, and iPhones
• Manage IT asset inventory and user accounts
• Travel occasionally to other offices if needed

What You’ll Need

• Strong communication and interpersonal skills
• Experience supporting Windows and iOS environments
• Proficiency in Office 365, Active Directory and Intune
• Knowledge of IT hardware, software and basic networking
• Hands-on experience with service desk/ticketing systems
• ITIL Foundation Certification (preferred)
• A proactive, team-oriented approach with flexibility to adapt to user needs

What’s On Offer

• Hybrid working: 1 day per week from home
• A creative, inclusive, and design-focused work culture
• Opportunities to learn, grow, and work closely with talented professionals

Get in touch to learn more or apply now.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Architecture and Planning

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