Overview

This is a senior engineering role within the team reporting to the Infrastructure Manager as part of IT Operations function within IT Department. You will take responsibility for troubleshooting, maintenance, and support of the Azure and on-premises infrastructure estate. You'll be responsible for 3rd level technical expertise, build and support. Working with colleagues you will have experience of ensuring compliance within information security policies and procedures, developing, and maintaining technical documentation, providing technical expertise for project build and implementation and driving continual service improvement across the Service and Operations function. Working with the infrastructure manager, you'll play a key role in developing the skills of the wider team, fostering continuous learning culture and technical excellence.

Responsibilities

• Troubleshooting, maintenance, and support of the Azure and on-premises infrastructure estate.
• Provide 3rd level technical expertise, build and support.
• Ensure compliance with information security policies and procedures.
• Develop and maintain technical documentation; provide technical expertise for project build and implementation.
• Drive continual service improvement across the Service and Operations function.
• Collaborate with the infrastructure manager to develop the skills of the wider team and foster a continuous learning culture and technical excellence.

Benefits and Working Arrangements

• The opportunity to use knowledge and experience of Microsoft Azure services, resources, and integrations.
• Collaboration with the IT team.
• Opportunity to work in an Evergreen / continual improvement culture and environment.
• After probation, an additional 3% of annual basic salary to choose benefits.
• Pension: Company contribution up to 12.25% of contributions (typical maximum 19.25% combined).
• Hybrid working: home working with office presence up to two days a week in The Cube, Birmingham.
• Strong analytical and problem-solving skills.
• Collaborative and results-oriented approach with strong interpersonal skills.
• Strong experience of Microsoft Azure services, resources, and integrations such as Entra ID, Enterprise Application, API management, SSO, App Services, Function/Logic Apps.
• Knowledge and experience in the Microsoft Well-Architected Framework (WAF).
• Strong experience of supporting Business Continuity/Disaster Recovery planning and testing, including Azure Recovery Services Vaults, Azure Site Recovery, and AvePoint.
• PowerShell scripting across the Microsoft platforms.
• Proficiency in administering Microsoft Office 365 (SharePoint, Exchange, and Teams).
• AZ-104 Azure Administrator, AZ-305 Designing Microsoft Azure Infrastructure Solutions, SC-300 Identity and Access Administrator Associate qualification or equivalent.
• Additionally, we provide a generous flexible benefits package, an excellent defined contribution pension scheme, and an additional 3% of annual basic salary upon successful completion of probation.