Infrastructure Operations Engineer - 24x7 Shift Pattern

Overview

We are seeking enthusiastic and experienced Infrastructure Operations Engineers to join our Infrastructure Operations Centre in Manchester or London. You will be part of a collaborative team focused on delivering top-tier support, implementing cutting-edge technology, and ensuring seamless service operations. This role offers the chance to work on diverse projects, support multiple technologies, and directly contribute to our clients' digital transformation journeys.

Responsibilities

• Client & System Support: Provide high-quality support for networks, Cloud, and end-user computing (EUC) environments including device deployment & management, ensuring exceptional service and swift issue resolution
• Network Management: Diagnose and resolve issues in both wired and wireless networks, with exposure to legacy systems and modern infrastructure
• System Implementation: Deploy, optimise, and maintain infrastructure systems, including servers, network devices, storage solutions, and Cloud platforms
• Security & Compliance: Design and implement robust security measures to protect data and systems while adhering to compliance standards
• Troubleshooting & Problem Solving: Proactively identify and resolve technical issues across various platforms, including network infrastructure, firewalls, and virtualisation tools
• Continuous Improvement: Collaborate with teams to streamline operations and suggest innovative solutions to enhance performance and service delivery
• Project Collaboration: Support system migrations and contribute to project activities, ensuring successful outcomes for clients
• Client Interaction: Communicate effectively with clients and stakeholders, providing regular updates and resolving queries professionally and promptly

About You

We're looking for individuals from a technical background who are proactive, solution-oriented, and passionate about infrastructure and networking technologies. You should be ready to take on challenges in a fast-paced environment and have the ability to collaborate with clients and teams effectively.

Skills & Experience

• Ideally 2-3 years experience in a managed service environment, supporting a variety of clients across Cloud & traditional infrastructure, networking, security, and End User Computing
• Understanding of networking principles (LAN, WAN, VPN) and protocols, including the ability to integrate these with end-user computing (EUC) environments. This includes supporting remote access solutions, optimizing connectivity, and managing seamless interactions with network resources, alongside specific experience with technologies such as Windows 10/11, Microsoft Defender, and Sentinel. (TCP, STP, ARP, Ethernet, OSPF)
• Hands-on experience with both wired and wireless technologies, including configuring and troubleshooting enterprise-grade networks as well as end-user connectivity solutions
• Proficiency in using Cloud monitoring tools and supporting Cloud-based solutions (AWS, Azure), with a focus on integrating these systems with EUC technologies like EntraID, Intune, SCCM, PatchMyPC, Windows Defender and Sentinel to ensure efficient infrastructure management
• Exposure to server infrastructure (Windows/Linux) and virtualization platforms (VMware, Hyper-V)
• Familiarity with managing IT operations, including routers, switches, firewalls, and access points, as well as deploying and managing EUC tools like JAMF and Microsoft 365 to provide comprehensive end-user support
• Solid knowledge of implementing and managing security best practices

Requirements

Essential Requirements:

• Eligibility for SC Clearance
• Willingness to work on a 24x7 shift rota, based in the Manchester office
• Excellent troubleshooting and problem-solving skills
• Strong written and verbal communication skills, with a focus on delivering exceptional customer service

Desirable Attributes:

• Experience across various industry sectors
• Eagerness to learn new technologies and continuously develop skills
• Adaptable and flexible approach to work in a dynamic environment

Benefits

UBDS Group offers opportunities for professional growth, a collaborative culture, and a comprehensive benefits package.

• Training - All team members are offered a number of options in terms of personal development, whether technical led, business acumen or methodologies.
• Private medical cover for you and your spouse/partner, offered via Vitality
• Discretionary bonus based on a blend of personal and company performance
• Holiday - 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays
• Electric Vehicle leasing with salary sacrifice
• Contributed Pension Scheme
• Death in service cover

About UBDS Group

At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting