Infrastructure Support Engineer | Azure | O365 | Networking | Cloud-First

3rd Line Escalation | ERP Support | BAU Excellence | Team Culture | Bristol-Based

SR2 is working with a long-term client undergoing a strategic transformation towards a cloud-first model. We're hiring an Infrastructure Support Engineer to serve as a technical escalation point, working closely with two junior engineers to ensure smooth day-to-day operations across IT infrastructure and enterprise systems.

This is a hands-on support role — perfect for someone who enjoys solving problems, mentoring others, and being the calm in the chaos. Culture fit is everything here: they’re after a team player who can support, guide, and collaborate.

Key Responsibilities:

Act as the 3rd line escalation point across networking, Azure, O365, and infrastructure issues

Collaborate with junior permanent engineers

Support BAU activities across cloud infrastructure and on-prem networking systems

Troubleshoot and maintain enterprise tooling, with potential exposure to NetSuite ERP

Assist in the transition toward a modern, cloud-first operating model

Identify and resolve issues proactively across the IT stack — endpoint, access, network, cloud

Maintain documentation and contribute to knowledge sharing within the teamIdeal Candidate Profile:

Strong hands-on experience with Azure, O365, and core networking principles

Proven track record in IT infrastructure or 3rd line support roles

Comfortable owning escalations and guiding more junior engineers

Experience with ERP systems (e.g. NetSuite) is a plus, not a must

Team-oriented and culturally aware — you’ll be part of a tight-knit group

Adaptable, proactive, and solutions-focused

Based within commutable distance to Bristol (on-site 2 days/week) The Details:

Rate: £400–£450/day

Outside IR35

Duration: 3 months initial (extensions likely)

Location: Hybrid – 2 days/week on-site in Bristol

Join a collaborative, forward-thinking team making tangible IT improvementsIf you’re an experienced support engineer who loves solving problems and making teams better — apply now for immediate consideration