OverviewTT2 Limited, the operator of the Tyne Tunnels, has an exciting opportunity for an experienced full-time Infrastructure & Systems Engineer to join our team at our premises in Wallsend, North Tyneside. Our vision is to be recognised regionally for delivering significant value to the North East and helping the 65,000+ customers who use the Tyne Tunnels to have the best journey experience possible. TT2 is dedicated to being an inclusive workplace and employer of choice, supporting employees with initiatives and proudly holding a "Great Place to Work" Certification. About this career opportunityThe role is varied and interesting. You will play a key role in supporting the Support Services team to ensure all IT equipment and infrastructure run at optimum performance across the organisation. You will need to be proactive, driven, and a strong communicator. You will manage the availability of IT equipment and infrastructure through continuous improvement, work closely with the Support Services Manager, and act as a point of contact for internal and external stakeholders. You will ensure the effective and efficient operation of the IT department, achieving objectives and company plans as detailed from time to time. Main role responsibilitiesRepresent the Support Services department in meetings and conferences.Provide mentoring and training to staff and visiting engineers.Act as a single point of contact on specific projects.Undertake the review, revision and execution of change management requests.Ensure IT related incidents and requests are dealt with in a timely manner, logged and acted upon within defined SLA's.Interact with suppliers, request quotes and purchase equipment in accordance with policies, budget and operational demand.Ensure IT systems, applications and Cloud platforms adhere to best practices and recommendations set by suppliers and software vendors.Participate in TT2's IT Technical on-call rota currently 1:3 weeks (£3508.00 per annum) as determined by the company from time to time. Ideal candidateYou will be passionate about delivering a great service to all our key stakeholders. You will be self-motivated with the ability to organise and prioritise a varied workload to meet deadlines whilst ensuring accuracy, with high levels of integrity. Essential requirementsIT / ICT further education qualification as a minimum.MS Office 365 including Exchange online.Windows 10 Device Management using Microsoft Endpoint ManagerMS Azure support certification/experience.MS Hyper-V virtual environments certification/experience.MS SQL experience.Experience working in an ITIL aligned environment and be familiar with ITIL principles.Above average networking skills, including Cisco Meraki experience.Telecom systems certification/experience including VOIP / SIP and mobile technologies.Holds a detailed understanding of core internet technologies - Routing and Switching, DNS, DHCP, mail transport, OSI Model.Ability to prioritise a varied workload, keeping momentum on long-term goals whilst addressing immediate response to issues. Able to deliver under pressure.Excellent communication skills both written and oral, engaging at all levels through varied media.Proactive with a deep-seated commitment to continuous improvement. Location and working hoursThis is a full-time role, working 37 hours per week, based in our Wallsend office. Office hours are Monday to Thursday 08:30 - 16:30 (including 30-minute unpaid lunch break) and Friday 08:30 - 16:00 (including 30-minute unpaid lunch break). What's in it for you?Salary of £45,195 - £47,579 per annum, plus membership of the Local Government Defined Contribution Pension Scheme. 26 days annual leave, 8 bank holidays, with additional days available with length of service. Comprehensive training and continuous development, with support for obtaining additional certifications. Other benefits include access to a 24/7 Employee Assistance Programme, on-site gym, Cycle to Work scheme, enhanced sick pay, free travel after a qualifying period, free refreshments, annual away days, volunteering opportunities, and a rewards app with discounts at many UK retailers. Equal opportunity and safetyTT2 Ltd is an equal opportunity employer - all applicants will be considered for employment without attention to age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.TT2 is committed to maintaining a safe and healthy working environment for all employees. We operate a zero-tolerance policy on illicit drugs, and alcohol in the workplace is prohibited. The company reserves the right to implement a drugs and alcohol testing programme.The successful candidate must be eligible to work in the UK. Closing date for receipt of applications: Sunday 12th October 2025. Please note that suitable candidates may be invited to interview throughout the application window and the vacancy may close at short notice. All candidates will be advised of the outcome of their application, and interested candidates are encouraged to apply at their earliest convenience. #J-18808-Ljbffr