Overview

Join to apply for the Junior Application Support Engineer role at Smartodds.

Full-time | Hybrid (1-2 days/week in-office) | Based in Kentish Town, North London. This role requires covering shifts between 8am and 8pm, Monday to Sunday, including bank holidays. Based in North London, Smartodds provides in-depth research and analysis on sporting events around the world, supported by world-class, bespoke software platforms. We are a small and collaborative team with a culture grounded in Boldness, Open-mindedness, Ownership, and Togetherness. We are looking for curiosity, problem-solving skills, and a positive, can-do attitude to join and grow with us.

As a Junior Application Support Engineer, you will be the friendly, knowledgeable first point of contact for our clients, delivering exceptional customer service and technical support for our bespoke software applications. You will help ensure every client enjoys a smooth, positive experience—answering technical queries, guiding users through software features, and contributing to continuous improvements with fellow engineers.

Key Responsibilities

• Receive full training and develop expertise in our bespoke software applications
• Monitor and maintain application health, responding to system alerts and client queries
• Investigate and resolve issues, escalating to senior engineers when necessary
• Log incidents, assist with troubleshooting, and document support resolutions
• Liaise with clients to understand needs, offer guidance, and provide updates while ensuring customer satisfaction
• Collaborate with other Support Engineers and development teams for issue resolution and process improvement
• Prepare easy-to-follow guides and documentation for common client queries

Skills & Experience

• Enthusiasm for technology and eagerness to learn
• Excellent verbal and written communication
• Confident in troubleshooting issues, with a systematic approach
• Able to work well both independently and as part of a team
• Basic familiarity with Windows systems (full training on our systems provided)
• Willingness to learn basic SQL, scripting, and monitoring tools
• Transferable skills from customer service, administration, or other related fields

• A degree in Computer Science, Information Technology, or equivalent experience/certifications
• Any previous exposure to technical support, customer service, or software applications

What You Can Expect In Return

• 30 days holiday (in addition to bank & public holidays)
• In-house chef*
• In-house masseuse*
• Team sporting events
• 25% discount on Brentford Football Club merchandise
• Cycle to work scheme
• Employee Assistance Programme
• Interest-free travel season ticket loan
• Offsite trips
• Available on selected days

• Pension - Employer Contribution starting at 5.5%, and employee starting at 2.5%
• Income protection 75% of salary (subject to terms & conditions)

• Private Medical Insurance - including coverage of any excess payment
• Health Cash Plan via Medicash
• Life Assurance (4 x times earnings at time of death)
• Enhanced Company Sick Pay
• A discretionary annual bonus

• Increase in Employer Pension to 6% (to a minimum employee contribution of 3%)
• Enhanced Maternity Pay
• Enhanced Paternity Pay

• Increase in Employers Pension to 7% (to a minimum employee contribution of 3.5%)

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