Role

We’re looking for a proactive junior infrastructure engineer to join our growing IT team. You’ll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role — ideal for someone with solid troubleshooting skills and a passion for infrastructure.

Responsibilities

• Provide support for infrastructure-related issues across servers, networks, and end-user devices
• Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365
• Maintain and monitor core systems including backups, patching, and antivirus
• Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed
• Document fixes, procedures, and known issues for internal knowledge base
• Support hardware deployments, upgrades, and routine maintenance
• Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets

Person specification

• At least 3 years experience in a 2nd line support or infrastructure support role
• Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365
• Familiarity with networking fundamentals (DNS, DHCP, TCP/IP)
• Comfortable working in an onsite environment with physical hardware
• Excellent problem-solving and communication skills
• Full UK Driving Licence is essential as offsite support may be required
• Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools
• Experience with VMware and Hyper-V virtualisation platforms
• Experience with Cisco Meraki network solutions

Salary, Hours & Benefits

• Salary is £30,000 - £32,000, dependent on experience
• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday – all office based
• 23 days holiday a year, rising to 26 days, plus public/bank holidays
• Extra day’s holiday for your birthday after 2 years’ service
• 3 holiday buy backs per year after 1 year of service
• Private medical insurance after 2 years’ service
• Enhanced Maternity leave payment if you have over 1 year’s tenure, further enhanced at over 4 years’ service
• Death in service
• Netball/Football team, 10km Manchester team and more
• Active social committee with generous departmental and firm-wide social budget
• Active training culture and various groups and events such as Diversity and Inclusion
• Other benefits including Employee Assistance Programme, free fruit & annual (optional)

Recruitment Process

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.

By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website Privacy notice for website users | Express Solicitors