Overview

Join to apply for the Junior Infrastructure Engineer role at Publicis Re:Sources.

An opportunity has arisen for a Junior Infrastructure Engineer to join the Enterprise Infrastructure Services team. The role will report to and support the Datacentre Services Manager (Europe) in delivering project work and maintaining the operations and integrity of our server infrastructure. This role will be based in our London office. Please only apply if you have the right to work in UK.

Responsibilities

• Proactively respond to system alerts raised to the Enterprise Infrastructure team.
• Maintain and support server and storage infrastructure in Europe and across the globe.
• Maintain the integrity of data backup and archive systems.
• Engage in project work, including upgrading systems and integrating new acquisitions.
• Propose technically and commercially sound improvements to the IT infrastructure.
• Work with global IT teams to develop and commission new servers or migrate legacy systems into central datacentres and the Azure hosting platform.
• Effectively manage infrastructure support requests and incidents within the IT ticketing system.
• Lead and participate in cross-training to remove knowledge-based single points of failure.
• Alert line management to potential risks or issues likely to endanger system availability, business operations or reputation.
• Manage and communicate with agencies and suppliers to aid problem resolution.

Qualifications

Technical Skill Requirements

• Windows Server operating systems administration 2016 - 2025 (Ideally Microsoft certified).
• Microsoft Azure (Azure Fundamentals AZ-900 minimum).
• Virtual Hypervisors (VMware ESXi preferred).
• Enterprise-level backup operations (NetBackup, Veeam, tape library operation).
• RedHat/CentOS Linux Server administration.
• RAID Storage / NAS hardware.
• Microsoft Active Directory (users and groups administration).
• Network/SNMP systems monitoring.
• TCP/IP and network fundamentals (DNS, DHCP, IP addressing).
• Ethernet and Fibre cabling/patching.

Role Requirements

• Ensure all incidents, tasks and requests are logged within the relevant ticketing system and managed within the applicable SLA.
• Effectively manage multiple tasks, problems and projects concurrently, ensuring tasks are completed within agreed timescales.
• Liaise with support teams to ensure incidents and requests are resolved within defined SLA and communicate with colleagues and management to escalate issues appropriately.
• Respond to issues in a controlled and professional manner.
• Ensure the IT environment is supported to the highest standards.
• Undertake other activities reasonably required.

Personal Requirements

• Be discreet when around or having access to sensitive or confidential information.
• Act as a role model to the IT support teams and junior colleagues.
• Follow company and IT policies and procedures.
• Be a highly effective, reliable and conscientious team member.
• Work diligently on tasks in a timely fashion.

Additional Information

We offer a hybrid working pattern of 3 days in the office and 2 days at home. Our main office is located at the Television Centre (TVC) in White City, London. Publicis Groupe UK is a Disability Confident Employer and is committed to providing a fair assessment process with options for reasonable adjustments during the hiring process. Publicis Groupe supports an inclusive environment through Employee Action Groups (EAGs).

Benefits

• Annual Leave: 25 days plus 8 bank holidays, increasing after 5 years by 1 day per additional service up to 30 days. Birthday Day Off and an option to Buy or Sell Holiday at the start of each year.
• Flexible Bank Holidays and Reflection Days for time away from work.
• Work your World: after one year, opportunity to work anywhere in the Publicis Groupe network for up to 6 weeks a year.
• Help@Hand: lifestyle and wellbeing app with 24/7 helpline, remote GPs, medical or second opinions, mental health and wellbeing resources, physiotherapy, coaching, and discounts.
• Inclusive policies to support families including enhanced family leave, disability, carers, and menopause support.
• Local discounts, dining and retail offers in Westfield White City; onsite café with complimentary breakfast and subsidised lunch.

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