Overview Job Title: Junior Professional Services Engineer Responsible to: Professional Services Manager Location: Hybrid (3 days Air IT South (Milton Keynes / Thames Valley / London)) Contract Type: Full-time Job Purpose We are seeking an enthusiastic and motivated Junior Professional Services Engineer to join our growing team. This role is ideal for someone eager to develop their technical skills and gain hands-on experience in delivering IT projects within a Managed Service Provider (MSP) environment. You will play a key role in Service Transition, supporting the onboarding and offboarding of clients to ensure a smooth and professional experience. Working closely with the Project Management Office (PMO) and the PS Engineer team, you will assist in implementing technical solutions and completing project tasks. This is a fantastic opportunity to learn from experienced professionals, gain exposure to a wide range of technologies, and build a strong foundation for a career in IT project delivery. Duties and Responsibilities

Assist with client onboarding and offboarding, ensuring all technical elements are delivered accurately and efficiently Maintain accurate project documentation and ensure compliance with internal processes. Maintain accurate records of all project activities within the PSA system. Support the delivery of IT projects in line with agreed scope, timelines, and quality standards.

Qualifications, Knowledge and Experience

A passion for IT and a strong desire to learn and develop Experience in IT support or project delivery, ideally at a 2nd Line level or equivalent Familiarity with Microsoft technologies (Entra ID, Windows Server, Microsoft 365, Active Directory) Awareness of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Excellent communication and customer service skills A valid UK driving licence Exposure to Microsoft Azure including endpoint management (Intune) Microsoft Entra ID Conditional Access Understanding of SaaS based solutions (SentinelOne, Keeper, ITGlue. Datto) Understanding of network switches, routers and firewalls Experience with email migrations.

What We Offer

Mentorship from senior engineers to help you develop your technical skills. Hands-on experience in a wide range of IT projects. Training and certification opportunities A supportive team environment with clear career progression.

The Benefits

Hybrid working options for a better work-life balance 25 days annual leave plus bank holidays Ongoing learning and development opportunities Cycle to work scheme and technology vouchers Enhanced family leave Celebration day - an additional day off each year to celebrate an occasion important to you Salary sacrifice pension 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact Company social events and competitions Discount and Cashback Scheme Group Income Protection Life Insurance EAP and Virtual GP Service

Ready to soar with Air IT? Apply now and be part of something extraordinary! Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be. #J-18808-Ljbffr