We’re looking for a technically literate Junior Support Engineer with a problem solving mindset and eagerness to learn. You’ll be a key player in ensuring Bluebella’s technical operations run smoothly — across ecommerce, product, wholesale, and supply chain — and help us build and scale innovative new tools that power growth.\nWhether it’s delivering first-line support, working with app integrations, or optimizing internal systems, you’ll be central to enabling a seamless, connected experience for our customers and our teams\nIf you're a problem-solver with initiative, who thrives in a fast-paced, fashion-forward, and design-driven environment — we want to hear from you.\nResponsibilities\n - Provide 1st line support to ensure Bluebella product, ecommerce, wholesale, and supply chain environments are functioning effectively\n - Work with Technical Manager to manage open tasks, collaborating with the development team (internal and 3rd Party) and stakeholders within the business to manage and report on progress, and assist with prioritization.\n - When issues arise, be able to approximately diagnose and direct the query to the right place, and over time work towards being able to independently diagnose and resolve issues.\n - Support functionality enhancements, site improvements, app integrations and new projects to advance our in-house apps and internal toolsets - with the aim of optimizing and enhancing the eCommerce environment for our customers and other environments for our in-house users.\n - Support CRM platform for the design & implementation of new flows, testing, support, and audit\n - Supports the wider technology function by delivering training workshops across the business and creating clear, user- friendly documentation to support these sessions.\nWhat you’ll gain\n - A solid grounding in the architecture of a modern ecommerce business\n - Hands-on experience with interconnected systems, integrations, and technical operations\n - Exposure to best-in-class tools across ecommerce, CRM, and product management\n - The chance to shape technical solutions at a fast-scaling, award-winning brand\n - Mentorship from a small, high-performing team with deep industry knowledge\nPackage\nWe offer a competitive salary and generous benefits package, which includes:\n - 23 days holiday, plus UK Bank Holidays. Holiday increases with length of service\n - And Birthday’s off\n - Flexible Working (flexible start and finish times)\n - Hybrid Working Policy & ‘work fully remotely’ August\n - Salary Exchange Pension Scheme\n - Private Healthcare Scheme with Vitality Health\n - Employee Assistance Programme for wellness and mental health support\n - Days paid leave for community/ volunteering\n - Other wellness benefits including paid for Eye Tests, Cycle to Work and Cycle Rental Scheme, home tech scheme\n - Generous employee and friends and family discounts\n - Office free healthy snacks and refreshments\n - Bi-monthly company socials