The Technical Academy is a 52 week rotational programme spent equally across two of our support teams. The programme will provide you with full training and support to equip you with the technical and soft skills needed for a successful career in IT. Our technical service desk ensures that our colleagues have the hardware and software required to perform their roles and support the Business. You will learn how to take end-to-end ownership of incidents and escalate them where necessary, to see them through to resolution. As part of onboarding, you will have access to our training and quality assurance program to help develop and offer a best-in-class service to our internal customers. IT Support are responsible for resolving 2 nd line incidents and provisioning technology equipment for our colleagues. You will take ownership of escalations from the service desk and where necessary, manage the escalation into to 3 rd line teams. You will provide a focused service to our senior colleagues. Preferred Skills, Qualifications and Experience Positive proactive approach to your work. Good interpersonal and customer service skills. Ability to make and act on decisions when under pressure.

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