OverviewApplication Deadline: 12 October 2025Department: Infrastructure & SupportEmployment Type: Permanent - Full TimeLocation: Glasgow/HybridReporting To: Head Of Application SupportDescriptionWe’re looking for proactive and customer-focused L1 Application Support Engineers to join our growing support team. As the first point of contact for our customers, you’ll play a key role in delivering high-quality application support, managing incoming requests, and ensuring issues are logged, triaged, and resolved in line with service level agreements.This role offers the opportunity to work across a varied customer base, supporting business-critical applications, carrying out system health checks, and contributing to ongoing service improvements. You’ll be part of a collaborative team working on a rotational shift pattern (days, backs, nights) and will gain exposure to a range of technologies, including Azure Active Directory, Windows Server, and MS-SQL.If you’re a problem-solver with excellent communication skills, experience in service desk operations, and a passion for delivering great customer service — we’d love to hear from you.Key ResponsibilitiesProviding 1st line application support ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are metCarry out initial investigations and troubleshoot where possible to resolve issuesEscalate incidents to 2nd line support engineers as requiredEnsure the ticketing system is up to date and accurate at all timesParticipating in proactive maintenance and health check activity across our customer baseSupport the deployment of release and configuration changes following our Change Management proceduresShift Pattern: You will be rota’d to one of three rotating shifts (dayshift, nightshift, backshift).Skills, Knowledge and ExpertiseRequired:Previous experience as an L1 support engineer, or relevant technical experience that would allow you to confidently assess & respond to issues relating to our applicationExcellent written and oral communication skills are essentialSolid experience in logging and triaging support ticketsStrong problem-solving skillsUnderstanding of SLA trackingExperience in using and updating service desk softwareThe successful candidate must be based in and able to travel regularly to either our Glasgow Office - G1 1RE, or our Edinburgh Office, EH12 5HD.Service Desk OperationsTicket ManagementITILSystem AdministrationAzure Active Directory/Entra IDActive DirectoryWindows Server 201xDesirableEducated to HNC level or equivalent in IT-related subjectDatabase AdministrationMS-SQL – particularly Azure SQL DatabaseScriptingPowerShell/BashBenefits26-day annual leave package – plus public holidays for your base location areaAn extra day off for your birthday! (even if it falls on a weekend)Salary exchange pension schemeThe option to buy extra annual leave daysAnnual Company & Personal Performance Bonus AwardsEmployee Nominated On-The Spot Bonus Program. Ranging from £100 - £5000!Employee-Referral SchemePrivate healthcare & hospital cash plan that covers our employees’ partners and dependents.Group Life InsuranceIncome ProtectionLength of service awards from 3 years in serviceRegular team-building events and monthly all-staff updates from our CEOOpportunities for professional development and growthAccess to Pluralsight & UdemyGym membership discountByond cashback card – Cashback on purchases from your local high street retailersSalary sacrifice cycle scheme – Our cycle to work benefit-pay nothing upfront and save on the cost of a brand-new bike and accessorise. All while saving the planet by reducing your carbon footprint.AdditionalCheck out our Employee Benefits video via our social media pages! #J-18808-Ljbffr