OverviewLead End User Computing Engineer role at Social Security Scotland. Lead a small EUC team, driving operational excellence and ensuring a seamless, secure, and efficient user experience for over 4,000 colleagues across multiple devices and platforms. Requires strong leadership and expert technical understanding of EUC technologies, with JAMF experience and ideally JAMF 300 certification.ResponsibilitiesManage the Mobile Device Management solutions (e.g., JAMF, Intune, SCCM), ensuring secure configuration, accurate asset tracking, and proper control of IT assets across key areas.Oversee high-impact, complex change requests, ensuring release policies, procedures, and processes are followed.Lead incident investigations and problem resolution within EUC and JAMF environments, proactively identifying and addressing potential issues to deliver excellent user outcomes.Analyse patterns and trends to improve services, collaborating with specialists as needed, and implementing preventative measures.Develop and maintain procedures, documentation, and reports, providing insightful commentary and ensuring standards for object security and integrity.Apply ITIL best practices to manage service lifecycle, including planning, testing, and continuous improvement initiatives.Set and uphold technical standards, coordinate system and acceptance testing, and offer authoritative guidance on test planning.Identify opportunities for process optimisation, contribute to best practice development, and champion user research to understand and prioritise user needs.Collaborate with stakeholders to drive improvements, and recommend appropriate tools and methods to enhance EUC services.ExperienceYou possess strong technical expertise in JAMF, ideally holding a JAMF 300 certification, with proven experience in leading a team and taking responsibility for investigating and resolving complex or high-impact incidents. You serve as an effective senior-level interface between users and service providers.With a customer-focused approach, you have actively contributed to identifying and implementing service and process improvements, consistently promoting best practices across your team’s service portfolio.BehavioursLeadership (Level 3)Delivering at pace (Level 3)Technical SkillsThis role is aligned to Lead End User Computing Engineer within the Digital, Data and Technology Profession. These skills will be tested during the Technical Assessment if you are successful at sift stage. They will be not be assessed at application stage. Please review the following to understand the skill expectations:End user computing engineer - Government Digital and Data Profession Capability FrameworkHow To ApplyApply online. You must provide a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the Experience and Behaviours listed in the Success Profiles above. Provide specific examples of work that you’ve done that showcase your relevant experience.In the event of high volume applications, there may be an initial sift based on the CV and Supporting Statement. Candidates who pass the initial sift will have their applications fully assessed. Shortlisted candidates will be invited to attend an Interview and Technical Assessment to evaluate Experience, Behaviours, and technical skills.The Successful Candidate Pack will outline the skills to be assessed and the assessment methods used. A telephone interview may be conducted as part of the process before the main interview. Feedback on request will be provided where feasible.Expected Timeline (subject to change)Sift - w/c 13 OctoberInterview – w/c 27 OctoberLocation - In Person in Dundee or GlasgowAbout UsSocial Security Scotland is an Executive Agency of the Scottish Government. We offer rewarding careers and a diverse, inclusive working environment. We uphold Civil Service values and recruitment principles, and are committed to equality and inclusion. We are a Disability Confident Employer and will consider reasonable adjustments throughout the recruitment process and employment. See contact details below for accessibility or adjustments requests.As part of the UK Civil Service, we follow the Civil Service Nationality Rules. This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and currently attracts a £5,000 annual DDAT pay supplement after a 3-month competency qualifying period. The supplement is subject to regular review and backdated to the start date.Additional InformationWorking pattern: 35 hours per week with flexible options. Hybrid working with time in either Glasgow or Dundee, including a minimum of 2 days per week in the assigned location.Equality Statement: Social Security Scotland is committed to equality and inclusion and aims to recruit a diverse workforce representative of our client base. We are a Disability Confident Employer and can provide recruitment adjustments on request. For adjustments or accessibility support, contact recruitment@socialsecurity.gov.scot.Location: Glasgow or Dundee, United Kingdom #J-18808-Ljbffr