Venesky-Brown’s client, a public sector organisation in Cambuslang, is currently looking to recruit a Lead Operational Comms Engineer on a permanent basis on a salary of £45,786/annum. This role will be based in Cambuslang.

Responsibilities:

- Make full use of IT Service Management (ITSM) tools available to work effectively and efficiently, complying with ITIL framework principles, ensuring resolutions or fulfilments are undertaken within agreed service level agreement(s) (SLAs). - Undertake ongoing Research & Development (R&D) and seek to identify areas to deliver innovation initiatives to benefit the organisation. - Complete training courses as necessary to ensure ongoing compliance with mandatory requirements in a range of key subjects, such as cyber safety, health, and safety, DSE. - Contribute to the development, implementation, and management of quality standards across the Digital and Technology Services Operations team. - Lead a documentation culture within Digital and Technology Services to ensure high quality documentation in the relevant subject matter(s) is produced, maintained, and utilised effectively. Documentation of solutions and maintenance and support processes and standards. - Lead and encourage collaboration between direct reports and other teams within Digital and Technology Services. Prov...