Client

Local Authority in Newham

Job Title

Level 2 Desktop Engineer

Pay Rate

£250 DAILY UMBRELLA

Hours

36 Hours a week(Mon-Fri)

Duration

Initial 3 month contract

Location

FULLY OFFICE BASED FROM NEWHAM 5 DAYS A WEEK

Description

To be the main point of contact for support, handling a variety of service requests by providing relevant information or facilitating their resolution. Responsibilities include conducting initial investigations, diagnosing issues, allocating unresolved problems appropriately, contributing to the development and application of support standards, and assisting in the creation of support documentation. 2. Conducting initial investigations to resolve or allocate incidents, installing and removing hardware or software in accordance with instructions, and ensuring thorough documentation of all changes. The engineer uses standard diagnostic procedures to test and troubleshoot installations, maintains accurate records, and provides user assistance while following escalation protocols where necessary. Additionally, the position contributes to the development of installation standards, diagnoses network problems using approved tools at a high support level, collects network performance statistics, and performs agreed maintenance and configuration tasks to support incident management. 3.Provides comprehensive support across a range of IT services, including meeting room setups, end...