Level 2/3 Support Engineer Location: Fareham (On-site) Employment Type: Full-Time, Permanent About the Role - We are seeking a skilled and motivated Level 2/3 Support Engineer to join a dynamic support team dedicated to delivering exceptional technical assistance to clients. In this role, you will provide expert 1st to 3rd line support via phone, remote access, and on-site visits, ensuring smooth operation and satisfaction for a diverse customer base. You will act as a technical lead and escalation point, supporting both internal staff and managed service technicians, while also mentoring Level 1 engineers.

Key Responsibilities Provide 1st, 2nd, and 3rd line technical support via telephone, remote access, and on-site visits. Serve as a technical lead for assigned customers, owning ticket escalations and support issues. Support and mentor Level 1 and 2 engineers, delivering training and guidance. Manage support tickets through a Helpdesk system, ensuring timely and accurate updates. Maintain and develop documentation, knowledgebase articles, and technical procedures. Participate in change, incident, and problem management processes. Conduct regular onsite visits to assigned clients and provide urgent on-site support when needed. Assist with onboardin...