About the Role
We are looking for an experienced Level 3 Engineer to join our team and take the lead on complex IT projects. In this senior role, you will not just be fixing problems. You will be designing advanced solutions, mentoring junior engineers, and helping businesses run more efficiently through technology.

What You’ll Be Doing

Providing Level 3 technical support for escalated issues across servers, networks, and cloud infrastructure

Designing, implementing, and maintaining advanced IT solutions including network architecture, virtualisation, and cloud migrations

Leading troubleshooting for critical incidents to minimise downtime

Developing automation scripts or tools to streamline system administration

Analysing recurring issues and implementing preventive solutions

Mentoring and training Level 1 and Level 2 engineers

Collaborating with clients to understand their business needs and recommend tailored IT solutions

Staying up to date with industry trends and emerging technologies

Taking part in an on-call rotation for critical after-hours support

What You Must Have

At least 5 years’ professional experience in IT support

Deep knowledge of networking protocols and technologies such as TCP/IP, DNS, DHCP, or VPN

Extensive experience with Microsoft Azure and Microsoft 365

Full UK driving licence

What Will Help You Stand Out

Advanced Windows server administration skills

Experience with network architecture, firewalls, routing, and SD-WAN

Proficiency in scripting languages such as PowerShell, Python, or Bash for automation

Strong project management skills and experience leading IT initiatives

Industry certifications such as CCNA, MCSE, or AWS Solutions Architect

Excellent problem-solving and communication skills

Why You’ll Love Working With Us
Here your expertise will be valued, your ideas will be heard, and your career will have space to grow. You will be part of a supportive team that shares knowledge openly and enjoys solving problems together. We offer flexibility to help you balance work with everything else that matters.

Apply now

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