Level 3 Support Engineer

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3rd Line Support Engineer Location: Bristol - Hybrid/Onsite Salary: Up to £45,000 We're looking for an experienced 3rd Line Support Engineer to join a growing IT team and play a pivotal role in supporting, maintaining, and securing business-critical systems. Acting as an escalation point for 1st and 2nd line support, this role will give you the opportunity to work with a wide range of modern technologies while delivering projects that make a real impact.
What you'll be doing
Acting as the go-to point for escalated incidents and complex service requests
Managing and maintaining core infrastructure including servers, storage, networking, and cloud platforms
Ensuring IT security best practices are followed, including patching, vulnerability remediation, and access management
Administering backup and disaster recovery solutions such as Acronis and Azure Backup
Overseeing Windows Server environments (2012-2022), Active Directory, Entra ID, DNS and DHCP
Location:
Bristol
Salary:
£45,000
Job Type:
FullTime
Category:
Customer Service & Support

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