About the Role

Are you passionate about Engineering? Looking for a new challenge? Do you have experience as Level 5 Multi Skilled Technical Support Engineer?

As an inclusive, forward-thinking business, we take pride in our approach to investing in our people across Avara Foods and are looking for a highly competent and motivated Engineer to join our Engineering Team, based at our Telford site.

The role is a combination of factory-based and office-based so you’ll be working in a fast-paced, dynamic FMCG factory environment which is noisy and refrigerated in some areas, manufacturing short shelf life products where hygiene standards are critical. As a Level 5 Multi Skilled Technical Support Engineer you’ll be working 4 on 4 off Days, 06:00 to 18:30.

What will you be doing as Level 5 Multi Skilled Technical Support Engineer at Avara?

As a Level 5 Multi Skilled Technical Support Engineer, you will provide expert-level technical support, including advanced electrical fault diagnosis, engineering backup, and continuous improvement of on-site automation and electrical systems. You will also support system development and ensure compliance within control systems.

What will your key responsibilities as a Level 5 Multi Skilled Technical Support Engineer include?

• Creating and interpreting electrical schematics using WSCAD or equivalent tool.
• Diagnosing and resolving faults in LV DC/AC systems and control components.
• Troubleshooting machine safety systems (PILZ, Siemens, AB) in line with EN ISO standards.
• Identifying and resolving PLC faults (Siemens TIA Portal) and supporting other PLC platforms.
• Configuring and commissioning VSDs to ensure motor uptime.
• Repairing control panels, sensors, actuators, and I/O systems.
• Collaborating on root cause analysis, system upgrades, and SCADA/HMI integrations.
• Mentoring junior engineers and apprentices in best practices and safety.
• Monitoring SCADA/ systems and events logs to detect and address early signs of system faults.
• Coordinating OEM updates, firmware patches, and lifecycle upgrades with minimal operational impact.
• Managing preventative maintenance for PLCs, HMIs, and networking infrastructure and control devices.
• Supporting electrical and automation interfaces across mechanical/pneumatic/hydraulic systems.
• Developing condition-based and data-driven predictive maintenance strategies.
• Ensuring all work is documented per CMMS and version control standards.
• Configuring and maintaining industrial networks (Ethernet, Modbus, VLANs).
• Troubleshooting IT/OT infrastructure and supporting systems integration.
• Maintaining accurate technical documentation and backups.
• Ensuring compliance with relevant industrial and cyber security standards (IEC 62443, NIS2, GAMP).
• Supporting automation project rollout, including FAT/UAT testing, and commissioning.
• Training operators, technicians, and engineers in system use and troubleshooting.
• Leading improvements in system reliability, performance, and fault prevention.

What you’ll need to be successful

• HNC/HND or higher in Electrical, Industrial Electrical Control, or Automation Systems.
• Siemens TIA Portal programming certification or equivalent experience.
• Hands-on experience in a fast-paced FMCG or manufacturing environment.
• Flexibility to work varied hours, including occasional night shift support, to meet site demands.
• BS7671 17th or 18th Edition (desirable).
• Machine safety and risk assessment training (e.g., Pilz CMSE).
• Strong hands-on experience with both hardware and software in automation systems.
• Familiarity with pneumatics, hydraulics, and refrigeration systems (e.g., ammonia, glycol).
• IOSH or equivalent health & safety qualification.
• A proactive, problem-solving mindset with strong attention to detail.
• Demonstrated leadership, initiative, and personal accountability.
• Strong interpersonal and communication skills; confident team collaborator.
• Ability to mentor Maintenance Engineers and Apprentices.
• Self-motivated and able to manage multiple tasks in a fast-paced environment.

The benefits of working for Avara Foods

As a Level 5 Multi Skilled Technical Support Engineer you will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognised and rewarded.

We offer comprehensive training as well as continuous development as you build your long-term career with us. You can also look forward to benefits that amongst other things, include the following:

• £41,829.91 to £45,520.91 per annum
• Additional £4000 shift allowance per annum
• 31 days holiday allowance
• Secure contract with long term career development opportunities
• Straight forward pension contribution of 4%
• Life assurance
• Subsidised staff canteen serving hot food
• Staff sales at hugely discounted prices
• Cycle to work scheme
• Salaried Advance Finance
• Salary Sacrifice Car Scheme
• Access to our Employee Benefit Scheme, which includes unlimited remote GP appointments and unlimited mental health sessions, physiotherapy sessions, medical second opinion consultation, and other discounts and perks

*Ts & Cs apply

What happens after you apply for this role?

After you’ve applied, you’ll be contacted in due course by a Resourcing Officer at our Telford site, to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today!

We are committed to being an equal opportunities employer.

INDHP #TheAvaraWay