macOS Engineer, JAMF, Apple Har d ware, AD, Entra, Modern Workp la ce A leading provider of financial services is seeking a solid and reliable macOS Engineer. This is an exciting opportunity for an experienced MAC engineer to help build a support service for our Apple MAC estate.

Key Responsibilities Provide expert 1st line support for macOS, applications and hardware including peripherals. Deliver outstanding customer service and technical assistance. Troubleshoot and resolve complex technical issues related to macOS, software applications, and network connectivity. Collaborate with cross-functional teams to identify and implement possible service improvements. Develop and maintain macOS troubleshooting guides. Train and mentor junior IT staff on macOS support and best practices. Stay current with the latest macOS updates, features, and security patches. Act as a point of technical expertise within Colleague IT Services. Utilise ServiceNow to analyse impact of the Mac Support service, processes and procedures, taking ownership of any critical issues / complaints and provide operational support to the Service Desk analysts. Support the day-to-day management of the wider service desk whilst supporting management in delivering the overall service, ensuring departmental SLAs and impor...