Overview

Our engineering client based in Rochester is seeking a Metallurgical Service Engineer

Location: Rochester – with UK and international travel

Hours: 39 hours per week, 45 minute break

Monday to Thursday 8am to 5pm

Friday 8am to 2pm

Benefits: Annual leave – 20 days in year one, rising to 25 days pa in year 2, overtime and travel payments, contributory pension, uniform, free parking

Essential Qualifications / Skills

• Must speak clear fluent technical English
• Must be free to travel worldwide with no restrictions.
• Good practical skills, including with test equipment (vacuum leak detection etc.).
• Ability to read and understand technical drawings.
• Knowledge of metallurgy & resistance welding principles
• Use of Microsoft Office.

Job Description

Work to support ongoing production, maintain product quality, resolve issues and create documentation:

• Choose, test and evaluate substitute or replacement component parts for suitability.
• Work with service department and key suppliers, analysing field failures to find root cause, reporting/recording findings and recommending remedial action.
• Investigate reported technical issues, setting up lab trials to replicate and isolate the fault as necessary. This may require travel to site.
• Use Remote Monitoring system to identify systems at risk of known issues and work with service/quality departments to provide remedial action.
• Create internal technical documentation recording design/test decisions, drawings of test fixtures using AutoCAD and build manuals.
• Help production engineering staff create initial BOMs for new products.

The Metallurgical Service Engineer will support and control aspects of sales, production and service:

• Perform field trials of new equipment with customers, as and when necessary.
• Assist with the commissioning and installation of systems on site.
• Resolve problems reported by Service or Test, provide timely solutions and work to prevent unexpected issues. This may require visits to site as necessary.
• Work with the service department to support customers’ post-sales by assisting with fault finding and issue resolution activities.
• Provide expertise on technical matters to internal sales staff and directly to customers.
• Provide training to test and service personnel on the operation and function of new equipment.
• Assist in the assembly of prototype devices.
• Document tests performed, draw conclusions from data and present findings to colleagues, making recommendations for improvement where necessary.
• To assist with sales quotations and offer technical input.