Overview

We are delighted to be recruiting for a Multi Skilled Security Service & Reactive Engineer. This is a highly rewarding field-based position within a dedicated operations team. The successful candidate will be responsible for the maintenance and repair of electronic security systems, delivering exceptional service to a wide client base. Candidates should be self-motivated, organised, and capable of contributing positively to the wider operational team.

Responsibilities

• Perform preventative maintenance on electronic security systems
• Conduct fault investigations and carry out reactive repairs
• Provide professional and reliable support to customers at all times
• Maintain a courteous and professional approach both on the phone and face to face
• Offer technical assistance and support to clients and team members
• Be flexible with working hours when required
• Deliver in-house training and support to other team members when necessary
• Operate in line with company values and service standards

Skills & Experience Required

• Strong experience within the electronic security industry
• Excellent technical knowledge of electronic security systems
• Systematic and logical problem-solving skills
• Ability to carry out work efficiently and to a high standard
• Presentable appearance and professional conduct
• Effective communication and organisational skills
• Awareness and responsibility for necessary tools, equipment, and van stock
• Accurate completion of job records and effective use of PDA systems
• Polite, confident, and assertive telephone manner
• Familiarity with London and Home Counties postcode areas
• Strong customer service skills and a collaborative team mindset
• Ability to lead by example and support colleagues

Employee Benefits

• 9-day working fortnight
• Company culture promoting work-life balance
• Wellness & Employee Assistance Programme (EAP)
• Access to YuLife - industry-leading benefits programme
• Death in service insurance cover
• Mental health care support
• Career progression opportunities (technical and managerial pathways)
• Regular one-on-one check-ins with line manager
• Ongoing training and Continuing Professional Development (CPD)
• 25 days' holiday plus Bank Holidays (rising to 30 over 5 years, and 35 after 10 years)
• Accredited Living Wage employer
• Door-to-door pay for field-based teams
• Monthly recognition awards
• Annual company-wide day to share updates and celebrate success