Network and Cybersecurity Engineer Our client, a leading global supplier for IT services, requires Network and Cybersecurity Engineer to be based at their client's office in Edinburgh, UK. This is a hybrid role - you can work remotely in the UK and attend the Edinburgh office 2-3 days per week . This is a 6+ month temporary contract to start ASAP Day rate: Competitive Market rate Key Responsibilities Ensure customers' success by fostering a balanced relationship that benefits both company and the customer with the goal of producing the highest level of customer support and satisfaction Take a leadership role in strategising with internal staff and customers to solve and prevent re-occurrence of issues Engage with customers on day-to-day issues; organise customer calls to facilitate implementation of solutions and Cyber Security guidelines Knowledge transfer - write user/technical documentation and case notes Act as a technical resource for staff. Mentors staff in troubleshooting and analysis methods Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team Analyse and troubleshoot issues involving all aspects of customer solutions Adhere to all Quality processes Key Requirement...