Overview

As an Award Winning Managed Services IT Provider, we provide a range of value-added IT Services, and working with trusted hardware and cloud vendors, we are No Fuss IT.

The company may offer a full-time position at the end of the apprenticeship.

Responsibilities

• To provide 1st, 2nd and 3rd line technical support, answering support queries via phone, email and live chat
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues
• To log all calls on the ticketing system
• Respond to enquiries from clients and help them resolve any Network, Server, hardware or software problems
• Maintain a log of all calls taken
• Maintain a log of any software or hardware problems detected
• Support users in the use of Computer equipment by providing necessary training and advice
• To allocate more complex calls to the relevant Support member if it cannot be resolved
• To help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff

Monday to Friday, 9.00am to 5.00pm.