Primary Responsibilities/Essential Functions:Participates in on-call rotation and demonstrates fundamental troubleshooting skills in at least one technical domain.Contributes to root cause analysis on production issues, proposes solutions, and may work on the implementation as needed.Participates in local or regional-level outages and contributes to postmortem documentation.Proactively engages in finding production issues, analyzing, and working as part of the team to resolve them in a timely manner.Assists in developing training materials for new upcoming technologies as well as runbooks for routine problems with corresponding solutions.Contributes to project teams to improve network engineering and operations requirements.Executes lab testing procedures and may direct engineers to conduct testing as needed.Identifies gaps in tools and monitoring and works with appropriate teams to prioritize and build solutions.Demonstrates programming skills to automate routine tasks.Takes ownership of providing feedback when tools/process need improvements and communicates the changes to appropriate teams.Communicates to the owners and may work with the team on implementation, as needed.Performs additional responsibilities, as assigned.Skills/Qualifications:Fundamental level understanding of networking concepts, protocols, and technologies.Fundamental hands-on experience with network protocols and services.Fundamental hands-on experience with at least one Cloud Provider (Amazon Web Services, Microsoft Azure, or Google Cloud) and/or SaaS providers.Fundamental hands-on experience with scripting and programming languages to support automation.Fundamental hands-on experience in implementing and managing basic network infrastructures in enterprise environments.Fundamental hands-on experience with network monitoring, performance optimization, capacity planning, and incident response in high-availability environments.Fundamental problem-solving abilities to analyze complex network issues, identify root causes, and develop effective solutions to resolve technical challenges.Strong written and verbal communication skills.Intermediate analytical and problem-solving capabilities.Continuous improvement and customer-centric mindset.Self-driven (to manage workload and outcomes).Strong collaboration skills.Scope of Impact:Indirectly responsible for realizing business impact. Work impacts the specific assignments for which they have responsibility.Works within the team and/or function on particular network priorities.Proactively participates in networking team activities (e.g., scoping, prioritization).Contributes to ‘within team’ projects/work.Works on problems that are relatively small in scope and/or of moderate complexity.F_follows standard practices and procedures.Strengthen internal working relationships within the team.Seeks guidance from more senior associates (as needed) on outcomes and how to interface with other systems or teams and sometimes on how to otherwise complete work. Exercises independence on how to complete the work.Work priorities are almost entirely determined by more senior associates (i.e., sometimes day-to-day guidance).Helps train new associates.Working Conditions:N/A — this role doesn’t require any environmental conditions inherent to the job that would be considered outside of a normal office environment.We offer a highly competitive base salary, an individual annual performance bonus, plus Capital’s annual profitability bonus, and a retirement plan where Capital contributes 15% of your eligible earnings.We are an equal opportunity employer, which means we comply with all federal, state, and local laws that prohibit discrimination when making all decisions about employment. #J-18808-Ljbffr