We are seeking someone with exceptional technical deployment and troubleshooting skills covering a wide range of technologies. The ideal candidate will have a strong understanding of network security and associated technologies and be able to demonstrate a logical and methodical approach to design, implementation and troubleshooting. Here's what the role looks like: Provide expert level support to all clients and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of man...